Returns Eligibility:

• We accept returns within 7 days from the date of purchase.
• The item must be in its original condition, unused, and with all tags and packaging intact.
• Certain products such as perishable goods, intimate items, or items marked as non-returnable are exempt from our return policy for health and safety reasons.

Receipt/Proof of Purchase or Invoice Copy:

To initiate a return or exchange, you must provide a valid receipt or proof of purchase.

This can be in the form of a physical receipt, electronic receipt, or any other acceptable proof of purchase.

Refund Method:

If your return is approved, we will initiate a refund to your original payment method.

In cases where a receipt is not available, store credit may be provided instead of a monetary refund.

Return Process:

To return an item, please visit our store and present the item along with the receipt or proof of purchase to our customer service desk.

Our staff will assess the item's condition and reason for return to determine eligibility.

If approved, we will process the return or exchange as per your request.

Exchange Policy:

If you wish to exchange an item for a different size, color, or variant, please let our staff know during the return process.

We will assist you in finding a suitable replacement, subject to availability.

If the desired item is not available, we may offer an alternative or process a refund.

Damaged or Defective Items:

If you receive a damaged or defective item, please notify us immediately.

We may request supporting evidence such as photographs or a physical inspection of the item to assess the issue.

We will either replace the item or provide a full refund, depending on your preference and product availability.

Non-Returnable Items:

Certain items, such as perishable goods, intimate items, or items marked as non-returnable, cannot be returned for hygiene or safety reasons.

Additionally, gift cards, downloadable software, and personalized/customized items are typically non-returnable.

Please note that our refund and return policy may be subject to local laws and regulations, and we reserve the right to modify or update our policy at any time.

If you have any questions or require further assistance regarding returns or refunds, please reach out to our customer service team or write a mail to support@mahaveermart.in. We are here to help you and ensure your satisfaction.

Thank you for choosing Mahaveer General Store.